Cly8 takes every member's privacy seriously. This document transparently explains how we collect, use, store, and protect your personal information as a user of our platform.
Simple Summary: cly8 only collects the data it needs, does not sell your information to third parties, and protects all data with high-level encryption. You have the right to access, correct, and request deletion of your data at any time.
Cly8 is an online gaming platform operating exclusively for the Malaysian market. We take our responsibility to protect every member's privacy seriously. This Privacy Policy is designed to clearly and transparently explain how we manage your personal information.
This document covers all aspects of the collection, use, storage, protection, and sharing of personal data that occurs when you use the cly8 website, register as a member, conduct financial transactions, or interact with any services we provide.
By registering or using the cly8 platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, you are required to stop using our platform. Users under 18 years of age are strictly prohibited from using the platform.
This Privacy Policy is subject to the Malaysian Personal Data Protection Act 2010 (PDPA) and all related legislation in force from time to time. cly8 is committed to complying with all data protection legal requirements set by Malaysian authorities.
Cly8 collects various types of information to ensure our services run smoothly, securely, and meet every member's needs. The following are the categories of information we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Identity verification (KYC) and fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications and notification delivery |
| Financial Data | Bank details, transaction records, deposit & withdrawal history | Payment processing and AML compliance |
| Usage Data | Game history, session duration, platform preferences | Service improvement and personalised recommendations |
| Technical Data | IP address, device type, browser, OS | Account security and suspicious access detection |
We only collect information that is strictly necessary for the stated purposes. cly8 does not collect sensitive data such as your medical information, religious beliefs, or political views.
Data collected during the KYC process, such as copies of identification cards and proof of address, is stored in a separate system with stricter access controls and is accessible only by authorised personnel.
All information we collect from you is used responsibly and only for legitimate purposes. cly8 uses your personal data for the following purposes:
Minimum Use Principle: cly8 adheres to the principle of minimum data use — we only use your data to the extent necessary to achieve the stated purpose, and nothing beyond that.
Cly8 does not sell your personal information to any third party for marketing or commercial purposes. However, in certain situations, we may need to share some of your information with the following parties:
All third parties receiving data from cly8 are required to maintain data protection standards equal to or higher than our own. We conduct regular reviews of all data partners to ensure ongoing compliance.
Cross-Border Data Transfer: In cases where data needs to be transferred outside Malaysia, cly8 ensures adequate protections exist at the receiving destination in accordance with the requirements of PDPA 2010.
Protecting your personal data is cly8's highest priority. We continuously invest in cutting-edge security infrastructure to ensure your information is always safe from cyber threats.
In the event of any data breach affecting your personal information, cly8 is committed to notifying you within a reasonable timeframe in accordance with applicable legal requirements, and will take the necessary steps to mitigate its impact.
Cly8 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and deliver more relevant content to you.
Types of cookies we use:
You can manage or disable cookies through your browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience of the cly8 platform.
Cookie Consent: By continuing to use the cly8 platform, you agree to the use of cookies as described in this section. You may withdraw this consent at any time through your browser settings.
As a cly8 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you at any time.
If your data is inaccurate or incomplete, you have the right to request immediate correction.
You may request the deletion of your personal data, subject to legal retention requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request restriction of your data processing in certain situations as provided by law.
To exercise any of the above rights, contact our privacy team via the support email listed at the bottom of this page. We will process your request within 30 business days of receipt.
Cly8 retains your personal data for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by Malaysian law.
Once the retention period expires, your data will be securely deleted using methods that prevent recovery. For data in physical format, secure destruction is carried out in accordance with industry-standard procedures.
Storage Exemptions: In cases where an active investigation, legal proceedings, or regulatory authority directive is in place, the data retention period may be extended beyond the limits stated above until the matter is resolved.
Cly8 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology used, legal requirements, or member feedback.
When material changes are made to this policy, we will take the following steps to ensure you are informed:
Continued use of the cly8 platform after a revised Privacy Policy takes effect constitutes your acceptance of the latest version. If you disagree with the changes, you have the right to close your account before the effective date.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal data, the cly8 privacy team is ready to assist you.
You can reach us via:
We aim to respond to all privacy-related enquiries within 2 working days. For official complaints related to data protection, you also have the right to submit a complaint to the Department of Personal Data Protection (JPDP) Malaysia.
Bahasa Melayu Support: All privacy-related communications can be conducted entirely in Bahasa Melayu. Our Malaysian-speaking team is ready to provide clear, easy-to-understand explanations.
We do more than comply with the law — we build a strong culture of privacy into every aspect of platform operations.
Every bit of data transmitted between you and cly8's servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Cly8 operates in full compliance with Malaysia's Personal Data Protection Act 2010. All data collection and usage processes adhere to the principles set out by the PDPC.
Cly8 has never sold and will never sell members' personal information to any party for marketing purposes. Your data belongs to you, not to us as a business asset.
The cly8 security infrastructure is regularly tested by accredited independent cybersecurity audit firms. Audit findings are used to continuously improve data protection systems.
Through your account settings, you can manage your marketing communication preferences, control cookies, and request access to or deletion of your data — all without going through a complicated process.
Cly8's dedicated privacy team processes all data-related inquiries and complaints within 2 business days. We take every concern you raise seriously.
Now you know how cly8 protects your privacy. Join over 500,000 Malaysian members who play with peace of mind, knowing their information is in trusted hands.
By registering, you agree to the Terms & Conditions and Privacy Policy cly8.